IT modernization is at the forefront of many companies’ strategies. The key to modernization lies in replacing legacy applications and infrastructure with more efficient, scalable solutions that leverage modern technologies, including cloud architectures, REST APIs, low-code development, and composable architectures. Cloud-native platforms and applications play a vital role in achieving the full benefits of IT modernization, offering the agility and scalability that older applications often struggle to match, even when they are running on cloud platforms like AWS. This blog delves into the journey of three companies that adopted the Boomi AtomSphere Platform for B2B/EDI Management as part of their IT modernization efforts, showcasing how cloud integration can unlock new potentials and transform businesses.
AMMEX - Scaling Protective Gear Distribution
AMMEX, a supplier of disposable gloves, has been a player in the industry for over 30 years. When the COVID-19 pandemic emerged, their products became more crucial than ever. Despite steady annual growth, AMMEX recognized the potential for even more significant expansion by improving connectivity and automation. Their primary goal was to enhance the experience of their wholesale customers through technology modernization.
The transformation journey at AMMEX involved:
- Providing more e-commerce options for order placements.
- Enabling 24/7 self-service access to order status and history.
- Giving customer service teams access to accurate, up-to-date customer records across multiple systems.
AMMEX had already made significant IT infrastructure changes over two years, replacing their Microsoft Dynamics CRM and launching an internal e-commerce platform. However, connectivity and visibility issues persisted, primarily with manual data synchronization between Salesforce Sales Cloud and Microsoft Dynamics GP. This process was not only time-consuming but also error-prone, and it left customers in the dark about their order status.
AMMEX evaluated several integration solutions and ultimately chose Boomi due to its understanding of their unique challenges. With Boomi’s integration, AMMEX transformed the entire customer experience, orchestrating seamless interactions across various applications.
The results were staggering:
- A 4X growth in the number of orders processed within the first year with Boomi.
- Automated order processing leads to faster order fulfillment.
- Reallocation of customer service staff to higher-productivity roles, thanks to self-service options.
- Enhanced accuracy in price lists, addresses, and credit information for all customers.
- Scalability and reliability for the long term, enabling AMMEX to meet the surging demand during the pandemic.
- Chad Ghosn, CTO of AMMEX, praised Boomi, stating that “Boomi has enabled AMMEX to scale self-service and deliveries 10X by transforming our manual business process with a consistent and reliable automation solution.”
Kenco Logistics - Streamlining Customer Onboarding
Kenco Logistics, a leading third-party logistics company with over 70 years of experience, aimed to enhance agility, streamline customer onboarding, and shift from on-premises IT to cloud services. Their legacy EDI system was not scalable, causing high costs during peak holiday seasons. To meet their goals, Kenco realized they needed to modernize their integration capabilities first.
Kenco’s transformation journey involved:
- Replacing legacy integration software and on-premises EDI systems.
- Migrating to cloud services to reduce CapEx expenses.
- Modernizing integration and onboarding processes.
The implementation of the Boomi AtomSphere Platform allowed Kenco to achieve their strategic objectives. They cut customer onboarding work in half, which accelerated revenue recognition. The Boomi platform consolidated EDI and integration tools into a single low-code development platform, reducing training times and maintenance costs. Kenco could now scale services quickly and cost-effectively, even during holiday surges.
Don Johnson, Manager of System Architects at Kenco Logistics, described Boomi as a “Swiss Army knife,” excelling in integration, EDI, and working seamlessly with AWS.
Eddie Stobart - Optimizing the Supply Chain
Eddie Stobart, a leading UK logistics provider, faced the challenge of maintaining around-the-clock availability, minimizing system downtime, and quickly onboarding customers to remain competitive in the logistics industry. They had been working with traditional EDI providers, which proved to be slow and inflexible.
Eddie Stobart’s transformation journey involved:
- Supporting customer preferences for integration and communication.
- Ensuring cost-effective, always-on availability.
- Minimizing downtime due to maintenance.
After a successful proof-of-concept project, Eddie Stobart adopted the Boomi AtomSphere Platform, including B2B/EDI management, integration, and API management. The platform underpins various critical processes, enhancing workflows for customer orders, logistics management, enterprise operations, warehouse management, and port transport systems.
The results were remarkable:
- Integration time reduced by 50%.
- Increased customer acquisition rate.
- Cost savings through eliminating fees tied to data volumes.
- Improved integration with customer manufacturing applications.
John Court, CIO of Eddie Stobart, stated, “We’ve only scratched the surface of what Boomi can do. We see our relationship with Boomi deepening as we fully explore the range of possibilities the platform offers.”
These case studies of AMMEX, Kenco Logistics, and Eddie Stobart underscore the transformative power of cloud integration and the Boomi AtomSphere Platform. IT modernization is no longer a luxury but a necessity for businesses to thrive in the digital age. By adopting cloud-native solutions, companies can achieve faster onboarding, improved visibility into transactions, better connectivity with critical systems, increased scalability, and future-proofing for their networks.
As these businesses realized their full potential through Boomi, they not only unlocked significant efficiency gains but also secured a competitive edge in their respective industries. The success stories of AMMEX, Kenco Logistics, and Eddie Stobart serve as compelling examples of how cloud integration can drive growth, streamline operations, and create a pathway for businesses to thrive in the modern era.
RESKOM, with its expertise in cloud-native solutions and modern integration, offers businesses the means to harness the transformative power of technology. By leveraging the Boomi AtomSphere Platform and a comprehensive set of services, RESKOM empowers companies to streamline operations, enhance scalability, and future-proof their networks. In a world where digital innovation is paramount, RESKOM stands as a trusted partner for IT modernization, helping businesses realize their full potential in the cloud.